We believe support is very important to be successful, not only in the themes market but this applies to every type of business.
Our support is generally done in our forum. The forum is well organized and there is a bunch of tips how to use the themes and how to customize the code and we are constantly there to help our clients with their requests.
While we try to be helpful with anything our clients request, sometimes words are not enough to explain what you need to do. For example there are topics like ‘configuring the custom menu’, or ‘add a featured image to a post’ that even though we have explained it in the theme documentation there are a lot of users, who are new to WordPress and web design, who still have questions.
We thought the best way to rectify this problem would be to create a series of video tutorials to help especially people who are new to WordPress. We asked Alex Denning of WPShout.com if he could help us in creating a series of screencasts, and when he accepted we started working immediately.
The plan is to have a full series of tutorials, varying from the very basics of WordPress like how to create a page or a post and take it to a bit more advanced levels.
Some of the tutorials are already available in our tutorials section and in the next days we will continue adding more.
The tutorials will be available not only to our clients but to all WordPress users. We hope they will help you have a great experience with the best CMS platform out there.
Please let us know if you want a specific tutorial, we will be happy to consider it.
You can view our tutorials in our video tutorials section.